Privacy Policy

Who we are

Relafoods Ltd (Trading as Rela‑Cuisine) Website: https:(rela-cuisine.co.uk in Bing) Business Address: 70 Aylsham Road, Norwich, NR3 2HE

INTRODUCTION

This document sets out the Privacy Policy, Terms & Conditions, and Website Disclaimer for Relafoods Ltd (trading as Rela‑Cuisine). By using our website, placing an order, or interacting with our services, you agree to the policies outlined below.

If you do not agree with any part of these policies, please discontinue use of our website and services.

2. PRIVACY POLICY

2.1 Who We Are

Relafoods Ltd (trading as Rela‑Cuisine) operates an immobile catering trailer and online ordering service. Our website address is: (rela-cuisine.co.uk in Bing)

We are committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018.

2.2 Information We Collect

We may collect:

  • Name, email address, phone number
  • Delivery/collection details
  • Order information
  • Comments submitted on the website
  • IP address and browser information (for security and spam detection)

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2.3 Media Uploads

If you upload images, avoid including location data (EXIF GPS). Visitors may extract location data from images displayed on the site.

2.4 Cookies

We use cookies to:

  • Save your comment details (optional)
  • Manage login sessions
  • Store display preferences
  • Support website functionality

2.5 Embedded Content

Our website may include embedded content (videos, images, articles). External websites may collect data or track your interaction with their content.

2.6 How Long We Keep Your Data

  • Comments: retained indefinitely
  • User accounts: retained until deleted by the user
  • Order information: retained for up to 6 years (legal requirement)

2.7 Your Rights

You may request:

  • A copy of your personal data
  • Correction of inaccurate data
  • Deletion of your data (where legally permitted)

Contact: info@rela-cuisine.co.uk

2.8 Where Your Data Is Sent

  • Comments may be checked by automated spam detection
  • Payment processors receive necessary transaction data
  • All third‑party services comply with GDPR

3. TERMS & CONDITIONS

3.1 Ordering & Payment

Orders must be paid in full at the time of purchase unless otherwise stated. Order confirmation is provided via email, SMS, or on‑screen notification.

3.2 Collection & Delivery

  • Collection must occur at the agreed time
  • Delivery times are estimates and may vary
  • Once food is collected or delivered, the customer is responsible for safe handling
  • Food must be consumed immediately and not reheated, in line with our food safety policy.

3.3 Allergen Information

Our dishes may contain or come into contact with:

  • Fish
  • Celery
  • Mustard
  • Soya

Customers must inform us of allergies before ordering. We cannot guarantee allergen‑free dishes due to shared preparation areas.

3.4 Refunds & Cancellations

Refunds may be issued for:

  • Incorrect items
  • Unfulfilled orders
  • Proven quality or safety issues

Refunds will not be issued for:

  • Change of mind
  • Late collection
  • Failure to disclose allergies
  • Food not consumed immediately and left to go bad

Cancellations must be made before food preparation begins.

3.5 Customer Responsibilities

Customers agree to:

  • Provide accurate information
  • Collect food promptly
  • Follow allergen and safety guidance

3.6 Limitation of Liability

Relafoods Ltd is not liable for:

  • Illness caused by failure to follow food safety instructions
  • Issues arising from undisclosed allergies
  • Delays due to traffic, weather, or third‑party services
  • Losses resulting from misuse of our website

Our liability is limited to the value of the order placed.

4. WEBSITE DISCLAIMER

4.1 General Information

Information on this website is provided for general purposes only. We make no guarantees regarding accuracy, completeness, or reliability.

4.2 Food Information

Menu descriptions and allergen information are provided in good faith but may change. Customers must contact us directly for up‑to‑date allergen information.

4.3 External Links

We are not responsible for the content or privacy practices of external websites.

4.4 Website Availability

We do not guarantee uninterrupted access to the website. Content may be updated or removed without notice.

4.5 No Professional Advice

Information on this website does not constitute legal, medical, nutritional, or professional advice.

5. CONTACT INFORMATION

For questions about these policies, contact:

Relafoods Ltd (Trading as Rela‑Cuisine) 📍 70 Aylsham Road, Norwich, NR3 2HE 📧 info@rela-cuisine.co.uk 📞 07498 922 882