Terms & Conditions & Website Disclaimer
About Us
Relafoods Ltd, trading as Rela-Cuisine, is passionate about bringing warm, authentic flavours that bring the party to you.
We operate a mobile catering trailer and online ordering service, providing freshly prepared food for collection, events and catering.
Business Address
70 Aylsham Road
Norwich, Norfolk
NR3 2HE
Introduction
These Privacy Policy, Terms & Conditions and Website Disclaimer explain how Relafoods Ltd (trading as Rela-Cuisine) collects and uses your information, how our ordering service operates, and the terms that apply when you use our website or purchase our products.
By accessing our website or placing an order, you agree to these terms. If you do not agree with any part of these policies, please do not use our website or services.
Privacy Policy
Who We Are
Relafoods Ltd (trading as Rela-Cuisine) operates a mobile catering service and online ordering platform.
We are committed to protecting your personal information and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
When you use our website or place an order, we may collect:
- Your name
- Email address
- Telephone number
- Delivery or collection details
- Order information
- Comments submitted through our website
- IP address and browser information for security and spam prevention
Images and Media
If you upload images to our website, we recommend removing any embedded location data (EXIF GPS), as visitors may be able to download and view this information.
Cookies
Our website uses cookies to improve your browsing experience. Cookies help us to:
- Remember your preferences
- Save comment details (where applicable)
- Manage user login sessions
- Support website functionality and performance
You can control or disable cookies through your browser settings, although some website features may not function correctly.
Embedded Content
Pages on our website may include embedded content such as videos, images or social media posts. Embedded content from other websites behaves in the same way as if you had visited those websites directly and may collect data, use cookies or track your interaction.
How Long We Keep Your Data
We retain personal information only for as long as necessary.
- Website comments may be retained indefinitely.
- Customer accounts remain active until deleted.
- Order and transaction records are retained for up to six years to comply with legal and accounting requirements.
Your Rights
Under UK data protection law, you have the right to:
- Request a copy of the personal data we hold about you.
- Request corrections to inaccurate information.
- Request deletion of your personal data where legally permitted.
To exercise any of these rights, please contact us at:
Email: info@rela-cuisine.co.uk
Where Your Information Is Shared
Some information may be shared with trusted third-party providers, including:
- Payment processors for secure payment handling
- Automated spam detection services for website security
We only work with service providers that comply with applicable data protection legislation.
Terms & Conditions
Ordering and Payment
Unless otherwise agreed, all orders must be paid in full at the time of purchase.
Once your order has been placed, you will receive confirmation by email, SMS or on-screen notification.
Collection and Delivery
Customers must collect their orders at the agreed collection time.
Where delivery is available, delivery times are estimates and may vary due to traffic, weather or other unforeseen circumstances.
Once an order has been collected or delivered, responsibility for the food transfers to the customer.
For food safety reasons, our food is intended to be consumed immediately after collection or delivery and should not be reheated.
Allergens
Although we take great care in preparing our food, our kitchen handles ingredients that include:
- Fish
- Celery
- Mustard
- Soya
Customers must inform us of any allergies before placing an order.
As our food is prepared in shared facilities, we cannot guarantee that any product is completely free from allergens.
Refunds and Cancellations
Refunds may be offered where:
- The incorrect order has been supplied.
- We are unable to fulfil your order.
- There is a verified quality or food safety issue.
Refunds will not normally be provided for:
- Change of mind.
- Late collection.
- Allergies that were not disclosed before ordering.
- Food that has not been consumed promptly or has been stored incorrectly.
Orders may only be cancelled before food preparation has begun.
Customer Responsibilities
By placing an order, customers agree to:
- Provide accurate contact and order information.
- Collect food promptly.
- Inform us of any allergies before ordering.
- Follow our food safety guidance.
Limitation of Liability
To the fullest extent permitted by law, Relafoods Ltd shall not be liable for:
- Illness resulting from failure to follow our food safety advice.
- Reactions caused by allergies that were not disclosed.
- Delays caused by traffic, weather or third-party delivery services.
- Losses arising from misuse of our website.
Our total liability shall not exceed the value of the order purchased.
Website Disclaimer
General Information
The information provided on this website is intended for general guidance only.
While we make every effort to keep information accurate and up to date, we do not guarantee its completeness, accuracy or reliability.
Menu and Food Information
Menu items, ingredients and allergen information are provided in good faith but may change without notice.
Customers with allergies or dietary requirements should contact us directly before ordering to confirm the latest ingredient information.
External Websites
Our website may contain links to third-party websites. We are not responsible for the content, availability or privacy practices of those websites.
Website Availability
We aim to keep our website available at all times but cannot guarantee uninterrupted access. We reserve the right to update, modify or remove content without prior notice.
Professional Advice
Nothing on this website should be interpreted as legal, medical, nutritional or other professional advice.
Contact Us
If you have any questions regarding these policies or our services, please contact us.
Relafoods Ltd (Trading as Rela-Cuisine)
📍 70 Aylsham Road
Norwich, Norfolk
NR3 2HE
📞 07780169682
